Account Data and How It Is Used
VPNBasic does not require an email address; a username and password are enough to create an account. The sign-up process does not ask you to provide an email address. Account identifiers and login credentials are used to verify identity, maintain login sessions, and manage subscriptions. Avoid including unnecessary personal information in your username, and never send passwords or login tokens through support tickets.
This service processes plan status, data usage, order numbers, amounts, payment results, and refund records to provide subscriptions, track usage, verify transactions, and handle disputes. When users submit a support ticket, its contents and any necessary troubleshooting details are used to respond to the issue, not as promotional material unrelated to the request.
No-Logs Policy and Operational Data
VPNBasic follows a no-logs policy: it does not record which websites users access through the subscription service, or store browsing content, visited URLs, or DNS query history. It does not continuously retain connection logs that link an account to specific browsing activity. Accumulated subscription data usage is used only to manage allowances and is not a list of websites visited.
Temporary session states needed to operate connections are used only while a session is being handled, then released; no long-term connection history is created. Website login security events, order records, and troubleshooting information submitted by users are not browsing logs. Each is managed for its respective security, transaction, or support purpose. When troubleshooting, users should provide error messages where possible; complete browsing histories are not requested.
Website Analytics and Browser Storage
Website analytics help us understand page visits, referral categories, device types, and entry-point clicks so we can identify page issues and improve the user experience. Analytics for the marketing website are handled separately from subscription connection activity and are not used to create a history of users’ visits to international websites. Analytics data is accessible only to personnel who need it to maintain the website.
Cookies and local storage are used for essential session identification, login tokens, and language preferences. Clearing stored data or restricting cookies may log you out, reset preferences, or prevent some features from working. Log out after using a shared device. Treat local tokens as sensitive credentials and do not share copies with others.
Third-Party Payments and Data Disclosure
This service supports Alipay / WeChat Pay / USDT. Payments are handled by the relevant third-party payment provider or network, and their own data handling rules also apply. To confirm orders, VPNBasic receives the transaction identifiers and payment results it needs. Users are not asked to submit payment account passwords to this website.
Relevant order information may be processed by payment providers when needed to complete payments, issue refunds, or review disputes. This service does not sell personal data. If disclosure is required by applicable law or valid legal process, the request will be reviewed and disclosure limited to the information legally required.
Data Retention and Deletion Requests
Account data is retained for as long as needed to provide account services. Order and refund records are retained for as long as needed to complete transactions, handle disputes, and meet applicable retention obligations. Support ticket and analytics data is deleted or de-identified when its support or analysis purpose has been fulfilled. This policy does not set a single fixed retention period; specific periods depend on the purpose of the data and applicable obligations.
Users can sign in to the panel and use the support ticket portal to request access to, correction of, or deletion of account data. Account ownership must be verified before a request is handled. Deletion may affect subscription use and access to historical order information. Transaction records that must be retained by law will be restricted to that purpose and handled further once the retention obligation ends. A deletion request is not a refund request.
Security Practices and Policy Updates
This service limits data access according to work requirements and manages data for account support, transaction verification, and operational maintenance separately. Users should also protect their credentials and submit a support ticket through the panel if they notice unusual account activity. Avoid sharing account or order information on public channels.
Policy changes will be published on this page, and the date at the top will be updated. Significant changes to data processing purposes or user rights will be announced on the website or through the user panel. If applicable rules require separate consent, it will be obtained as required. Questions about this policy can be submitted through a panel support ticket.